Skip to main content

Troubleshooting

Common issues and solutions for Vortexus.

Console Not Working​

The server console requires Wings configuration. Edit /etc/pterodactyl/config.yml:

allowed_origins:
  - https://your-whmcs-domain.com

Restart Wings: systemctl restart wings

See Pterodactyl Configuration for details.

API Connection Failed​

  • Verify Panel URL includes https://
  • Check Application API Key (Password field) is correct
  • Check Client API Key (Access Hash field) is correct
  • Ensure WHMCS server can reach Pterodactyl Panel

Server Module Not Appearing​

  • Verify the entire vortexusweb/ folder is uploaded to modules/servers/
  • Not just the PHP file - the folder contains templates, assets, and libraries
  • Clear WHMCS cache: Utilities → System → Clear Cache

Marketplace Addon Not Showing​

  • Verify folder at modules/addons/vortexusweb_marketplace/
  • Activate in Setup → Addon Modules
  • Clear WHMCS cache

Extension Upload Errors​

Set permissions on the extensions folder:

chmod 775 modules/addons/vortexusweb_marketplace/extensions/

Or via cPanel: Right-click extensions folder → Change Permissions → 775

Server Creation Failed​

  • Verify Nest and Egg IDs are correct
  • Ensure available allocations on the node
  • Check both API keys have proper permissions